horizontal lines on scanned documents

Remove the toner cartridge from the drum by holding down the green lock lever on the left side of the drum unit and lifting the toner out. 2. I cleaned the rollers but the fact that the first page scanned is always fine and all pages of copies are fine points away from rollers or a cleaning issue in any case. Print 10 to 15 blank pages from the computer to further clean any remaining debris left on the drum surface. Also, it doesn't happen if you copy multiple pages through the document feeder. - If no black horizontal lines appear, the issue is resolved. My current version is 2019.010.20098. - If black horizontal lines appear on the Printer Settings page(s), continue to the next step. First page come out totally white but second, third, fourth and fifth pages come out with this horizontal black line 2/3rds of the way down the page. - Make sure that the paper is straight and in the proper position in the manual feed slot. Brother Support & Service >. I have tried scanning plain paper and the same thing happens. - The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse. Allow the rollers to dry completely (approximately 10 minutes). 1. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. NOTE: We recommend that you place the toner and drum assembly on a piece of paper in case you accidentally spill or scatter toner. Scanning takes longer than usual when you enable Correct slanted text document. In addition, for creased documents such as newspapers, rescanning them by using the following method may correct horizontal distortions in the text, lines, or graphics in the scanned image. Cleaning the glass usually seams to help but not always. Does this apply to your machine? Hopefully they will fix it. Place the documents after smoothing them out. Enjoy the convenience of using apps to print from and scan to smartphones and tablets when you install a compatible Brother device in your home office, workgroup or business. Welcome to HP Forums. My advice - clean autofeeders glass - I have marked it on below photo. It may cause a jam. Viewing the scans in Word and in Foxit Reader also showed no line. To clear the black horizontal lines/streaks from printed pages, follow the steps below. Use. f. With the drum still removed from the machine, clean the laser glass with a soft DRY cloth. Make sure all excess moisture on the drum is dried. Clean the drum surface and scanner glass window by following the instructions listed below: a. If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water. I tried reinstalling from scratch with the latest drivers. Horizontal lines appear on scanned documents - Macintosh. Most likely a speck, dirt or some foreign body on the Glass (the slender section of Glass) to the Left of the main Body of glass. The entire circumference should be cleaned. b. Press CLEAR and MENU at the same time. Black vertical lines appear on the scanned image or the image is all black. This is my advice, too. f. With the drum still removed from the machine, clean the laser glass with a soft DRY cloth. Remove the toner cartridge from the drum by holding down the blue lock lever on the left side of the drum unit and lifting the toner out. Really annoying. b. Is there some basic things to do to have it fixed or do I have to call the technical support. h. Close the front cover, pressing firmly on each side until the cover clicks into place. b. Small smudges on the platen... - Brother Printer MFC-6490CW Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. Using both hands, put one piece of A4 or Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. - If black horizontal lines are still there but have improved, repeat STEPS 9 through 11 again. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The first page scans fine but the second and subsequent pages have a horiztonal black line approx 2/3rds of the way down the scanned page.

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