recently, it won't start properly any more. Solution: Battery replacement. If your laptop has a removable battery then take it out and with a spare clean toothbrush dipped into some cleaning alcohol scrub the connectors. After completing the BIOS upgrade, it is advised to recharge your laptop battery for 12 hours and then continue to use as normal. I plugged the laptop to charge and it showed that it was charging, when it said 100% completed I unplugged it and shut it down. I doubt there is any physical issue with the battery as the laptop is relatively new & the issue has only just started after the upgrade to 17.04. I expected a fix since my friend with the same model has the same issue. You can follow the question or vote as helpful, but you cannot reply to this thread. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging. What do we do? Question: Q: My iPhone 6 won't hold a charge. Managed IT Services (London) – Premier IT Solution. eval(ez_write_tag([[728,90],'tekmoz_com-large-leaderboard-2','ezslot_7',132,'0','0']));The issue could actually be to do with your adapter. If your battery is completely drained, a Surface Dock may not be able to fully charge your device. but by using the first command it’s a little easier to retrieve. ... Start up your laptop without a battery. Measuring tools are also helpful but sometimes just slow down the break/fix process but they do have their uses. . amzn_assoc_default_search_phrase = "laptop ac dc power jack plug in charging port socket connector"; May 15, 2016 7:24 AM Plug the laptop in and wait until the battery charge meter shows it is at 100%. Is there any work
However, after about a month, a full charge became 67%. I have checked almost daily Have you tried running the battery down completely? Right-click on your taskbar and open up Task Manager. This can be done from either CMD or PowerShell. The balloon over the battery icon is reading '93% available (plugged in, not amzn_assoc_search_bar = "true"; It wasn't used at all. Search the community and support articles, https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge, https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit. The battery won’t charge when using an external battery charger. the guide for replacing the charging port here. Is Microsoft aware of the issue? So, check for other symptoms such as physical damage. Please is there some way to fix this? If you know the chargers are working correctly and the charge ports look clean inside(no dust/lint/debri) and charge ports look good no damaged pins/loose, the issue may be quite simply faulty batteries. eval(ez_write_tag([[468,60],'tekmoz_com-netboard-2','ezslot_16',160,'0','0']));Tekmoz is a website that is the culmination of over 15 years experience and counting in the computer repair and technology industry where you can learn from our experience and apply it to your own life. With this said, laptops are mobile and are susceptible to damage when moved and a very common fault I see is the power socket taking a hammering. From here you can decide to change the various settings such as your screen brightness and which apps will be allowed to run in the background (scroll down and click the apps). With the summary shown at the bottom: .mobile-leaderboard-2-multi{display:block !important;float:none;line-height:0px;margin-bottom:15px !important;margin-left:0px !important;margin-right:0px !important;margin-top:15px !important;min-height:400px;min-width:580px;text-align:center !important;}eval(ez_write_tag([[250,250],'tekmoz_com-mobile-leaderboard-2','ezslot_8',137,'0','0']));eval(ez_write_tag([[250,250],'tekmoz_com-mobile-leaderboard-2','ezslot_9',137,'0','1']));My laptop is 1 year old you can see from my table that the batter is already started to wain slightly and I fully expect this to degrade further as time progresses. Attach the red lead to the positive terminal and the black lead to the negative terminal. Inspect the connection. No battery lasts forever, and at some point, all batteries will stop working. Required fields are marked *. eval(ez_write_tag([[250,250],'tekmoz_com-banner-1','ezslot_10',131,'0','0']));The key to fault finding is replacing suspect parts with known good parts. I have tried three different chargers with the same results. However, in my experience, there are sometimes other causes for circuitry not charging correctly and they usually have some symptoms. Having the same issues only even when I plug it in to the charger I still only see a blank screen. amzn_assoc_ad_mode = "search"; When lithium-ion batteries and lithium polymer batteries reach 100% charge, the laptop will stop charging and run directly off the power cable. If you are fixing a laptop for yourself or for a client it’s worth replacing this. battery is stuck at 60% and it is not charging : Available (Plugged : Not charging). Is It Safe To Pack Your Laptop Into Your Suitcase? Here’s why this could be the case: As ever in Tekmoz though I’d like to show you how I would approach this particular fault as an IT technician so you can follow along. To me, the main problem is not that the battery won't fully charge. To me, the main problem is not that the battery won't fully charge. Replace the charger. Check to see if you’re plugged in. It just wouldn't charge any higher and that gradually decreased to 50% and by now less than 10%. .leader-3-multi{display:block !important;float:none;line-height:0px;margin-bottom:15px !important;margin-left:0px !important;margin-right:0px !important;margin-top:15px !important;min-height:400px;min-width:580px;text-align:center !important;}eval(ez_write_tag([[250,250],'tekmoz_com-leader-3','ezslot_3',144,'0','0']));eval(ez_write_tag([[250,250],'tekmoz_com-leader-3','ezslot_4',144,'0','1']));To retrieve the report press your windows button + letter R together to open a run command and then type in c:\battery-report.html (or if you chose the latter option, type in the location C:\Users\\battery-report.html or whatever location you set it to. I didn't have battery issues, my surface was working fine and was the main laptop used by a community center's robotics team. After you release the buttons, wait 10 seconds. Software is a factor and is affecting your battery health. for windows updates or anything. Uninstalling firmware updates does not seem to be possible. My laptop itself will not charge (no charging light or on the screen) but it works when plugged in, the charging icon just shows it to be plugged in but says "not charging" at 2%. It may sound ridiculous, but it pays to check if your laptop and … I have a 15v 4a charger, tried that and doesn't work. This will not drain the battery if the computer is completely shut down. So with this in mind, the last point I will make on software apps affecting the health of your laptop battery is that malware could also be to blame. amzn_assoc_tracking_id = "tekmoz-laptopbattery-20"; eval(ez_write_tag([[300,250],'tekmoz_com-medrectangle-3','ezslot_18',128,'0','0']));Laptop batteries are not made to last forever and they do lose their ability to hold a charge over time. Hold the red clamp on the positive end and black on the negative end of the rechargeable battery for no longer than three seconds. Here’s why this could be the case: There is a problem with the connection to the battery. This will show you where your CPU is being used most. I have already tried all the troubleshooting steps here: https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge, I also tried using the Surface Diagnostic Toolkit, but it didn't help (only told me there is an issue with power/battery, but no fix):
Here are the most common causes when the battery won’t charge, even when using an external battery charger: 1. Your email address will not be published. The more power hungry the software the more it will drain your battery. FWIW I just found out that my phone can get charged by doing that. If you've purchased a new battery and the laptop still doesn't turn on, the next step is to purchase a new power brick. If you have a spare one then try it and see what happens. Release the clamps and check the charge level on the battery using the battery tester. amzn_assoc_region = "US"; Attach a Voltmeter. It was plugged in but not charging the laptop at all. eval(ez_write_tag([[728,90],'tekmoz_com-leader-2','ezslot_2',155,'0','0']));Either uninstall it or choose how and when it is allowed to use your battery. See my guide on how to tackle malware and viruses here. So Robert, your idea for a fix won't work, because I can't run down the battery when my Surface doesn't even run on battery. Do you have a phone (or something else) that would be charged by the tablet's battery? Right-click on the windows icon in the taskbar and choose Windows Powershell (Admin). The battery icon showed it was on battery power, like the laptop didn't even realize it was plugged in. amzn_assoc_ad_type = "smart"; There are a variety of factors why your laptop’s battery might suddenly stop charging or won’t charge to full capacity. Expert corporate, animation, training video’s and more. From either of these windows copy and paste the following link (use ctrl+c and ctrl+v to copy and paste to make the process simple). Just out of the blue, my battery won’t hold a charge for very long. Emptythought - When powering on the laptop, I don't get any messages about the charger or battery or anything. I have a surface pro 3 i5 256 (model 1631). Hold the power button for at least five seconds to turn off the computer. amzn_assoc_default_search_phrase = "laptop battery"; ... Let the computer cool down. Examine the cord. amzn_assoc_title = "Shop Related Products"; You can check the health of your battery by using the command line. Very disappointing. My laptop won't hold a charge, it only works plugged in. But it is always recommended to use the system on battery power at least once in a week. Then right-click and run as administrator. Zut Media are our recommendation for video production services in the UK. amzn_assoc_placement = "adunit0"; Press and release the power button to turn your Surface back on. There are lots of ways to access both but here are 2 simple ones. Last week, I received a Windows 10 update and now my battery keeps draining - even with the power plugged in! Charging does indeed fail but the fix is beyond the average technician and will need to be repaired by an electronics person. So depending upon what you see it may be time to replace your battery. How To Fix An Overheating Laptop Without Taking It Apart, Canon EOS Rebel T7i / EOS 80D / 800D Review, The Best Digital SLR Cameras For Beginners. So, with a smart charge indicator on the phone it might even be able to tell you when there was nothing left to drain from. Restart the computer, removing the battery in between. To update the BIOS, check Asus’ website for any possible system BIOS upgrades for your laptop model. I tried everything (button presses etcc) but nothing worked. I bought my new one and it worked fine for a few weeks but now, I would get at least a good 3-4 hours from the battery on a full charge. This must-have affected the charging circuitry because after I repaired the socket everything worked again. around for this issue (a firmware update to apply?) My recommendation is to buy your battery from Amazon, the reason being is because you can check out the feedback from sellers and compare prices. Over their lifespans, lithium-ion batteries can lose the ability to hold a charge. When the menu appears, press the F2 key. I have exactly the same problem on my Surface Pro 3 (Core i5, 128 GB, Windows 10 build 17763.104,
This doesn't make any sense to me; also my laptop is brand new! Now it is pretty much a paperweight. Tried all the normal "fixes" to no avail. I can confirm installing September firmware update on my Surface Pro 6 enrolled to Release Preview Ring resolves all battery woes! The battery is old or has gone bad. There is a problem … Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. amzn_assoc_linkid = "00982136dbda2e081bf0ac99e591010c"; There could be a number of reasons why your laptop won’t hold its battery charge, some more sever than others. My laptop battery won’t hold a charge. amzn_assoc_default_category = "All"; amzn_assoc_linkid = "00982136dbda2e081bf0ac99e591010c"; eval(ez_write_tag([[336,280],'tekmoz_com-narrow-sky-1','ezslot_13',150,'0','0']));The software installed on your laptop requires power to run. Press the Windows button on your taskbar and type in cmd. You could probably expect about a 2 year life span out of a battery but if your laptop is no longer charging you will need to find out whether your battery simply needs replacing or not. I always recommend Amazon for these (see below), type in your laptop make and model and see if you can find your charging port and then follow the guide for replacing the charging port here. In the first instance check the fuse in the plug, also check that the cable has not become damaged. The idea here is that the original battery may have discharged after the laptop sat for a while, and your laptop power brick may have died at the same time. I tried both USB-C ports also, but neither helped my laptop charge. Also, this may be irrelevant, but totally forgot to mention that my a/c charger (one of those universal ones you can get at Best Buy) was also killed when the case officially broke, because after the case was fixed I couldn't get it to work. Once the report opens (it should open in your internet browser).
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